Troubleshooting

Dashboard or menu not visible

1. Confirm the plugin is activated under WordPress → Plugins.
2. Sign in with a WordPress account that has the required administrator capability.
3. Check whether another plugin or theme is causing an admin-side error.
4. Review the PHP error log if the menu or screen fails to load.

Customer cannot access the portal

1. Confirm the WordPress page contains the [businessdesk_portal] shortcode.
2. Confirm the customer is signed in with the WordPress account linked to their DaamDesk customer record.
3. Check that the customer profile has the expected email and portal linkage.
4. Verify that the page is published and not blocked by a membership or cache rule.

Payment is awaiting verification

This is an expected status for PayHere and PayPal checkout notifications in the current core build, and for manually recorded bank-transfer/card payments. Verify receipt in the provider/bank account, then review and approve or decline the pending payment in DaamDesk → Payments.

Quotation cannot be created

Confirm that at least one customer and one active product/service exist. The current quotation form supports one product/service line and requires a customer, product/service, quantity, and the displayed required fields.

AI Assistant fails

Check that the assistant is enabled, the Gemini API key is correct, the chosen model is available, and provider quota or connectivity is not blocking the request.

Software activation fails

Open DaamDesk → License and check that the activation server URL is correct, the activation key was entered accurately, and the site can connect securely to the server. Save the settings and try Activate license again. If the problem continues, contact Arriyon support with the displayed status message. Never include the full activation key in your support request.

What to include in a support request

1. DaamDesk version (v0.30.0 for this guide), WordPress version, and PHP version.
2. The exact steps that led to the problem.
3. The full error text, with secrets and personal data removed.
4. Screenshots with customer information and credentials redacted.
5. What you have already tried.